How Do I...
Make An Appointment?
The surgery has an advanced access system so you need to call on the morning of the day you want to see the doctor. Please note that you need to make a separate appointment for each person that needs to be seen
and if you need to discuss more than one problem, you need to ask for a double appointment. Advanced pre-booked appointments cannot be made beyond 10 working days.
If you are unable to keep your appointment, please notify the surgery as soon as possible in order that other patients can be offered your
appointment. If you are more than 10 minutes late, you may not be seen.
Interpreting Services
Where possible it would be helpful if you could attend your appointment with a family member or friend.
Language Line can provide interpretation services via the telephone during your consultation with the doctor or nurse.
How Do I...
Obtain Telephone Consultation?
Please telephone the surgery between 9.30 - 10.30am. The receptionist will take your details including the reason for your call. The doctor/nurse will contact you after the surgery. This service is specifically
for queries regarding current condition, medication or medical advice. The receptionist is unable to give an exact time when your call will be returned.
How Do I...
Obtain A Home Visit?
Requests for home visits where possible are to be made before 10.00am. Home visits are for people who are too ill to attend the surgery. Please give the receptionist as much information as possible to enable the doctor to allocate
priority to house calls. The doctor will decide whether it is an appropriate request.
Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. It is beneficial to you to visit the surgery as we are equipped to meet most needs.
How Do I...
Obtain Test Results?
Results for blood/urine and x-rays takes approximately 5-10 working days to be received from the hospital. Some tests might take a bit longer. We will only contact patients if the doctor needs to discuss the
results with you or you need treatment. If you need to enquire about results, please call between 11.30am and 12.30pm.
Please note that the receptionist can only give results to patients once the doctor has checked the result and given authorisation.
In order to maintain patient confidentiality, results can only be given to the patient themselves unless they are under the age of 16 years.
How Do I...
Obtain a Medical Certificate?
For illnesses that last less than seven days, you can use a self-certificate employers SC1 form. This form should be available from your employer. Please note that under current law we are not obliged to give
medical certificates for illnesses that last less than 7 days.
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